About this courseCourse overview
Every organisation in Ontario with one or more employees has to train its people on the AODA accessibility standards and on the Ontario Human Rights Code as it applies to people with disabilities. This online course covers both in one sitting.
You start with why the AODA exists and how the Integrated Accessibility Standards fit together. You then work through the customer service standard in practical terms: welcoming assistive devices, service animals and support persons, giving notice of service disruptions and responding to feedback.
The second half focuses on the Human Rights Code: what disability means under the Code, the duty to accommodate to the point of undue hardship, and how to respond when someone asks for an accommodation. Short scenarios show what good service and good management look like.
The course is written for Ontario workplaces of every size. It is not legal advice, and your own accessibility policies always come first.
OutcomesWhat you'll learn
- Explain the purpose of the AODA and the five accessibility standards
- Apply the customer service standard: assistive devices, service animals and support persons
- Communicate clearly and respectfully with people with different disabilities
- Recognise your duty to accommodate under the Ontario Human Rights Code
- Know what to do when a service disruption affects accessibility
- Handle accessibility feedback the way your organisation's policy expects
Regulatory alignmentLaws and regulations covered
General education based on the current official texts and guidance. It is not legal advice.
AudienceWho this course is for
- Every employee, volunteer and contractor of an Ontario organisation
- Front-line and customer service staff
- Managers and supervisors who set policies or handle accommodation requests
- HR teams building onboarding programs in Ontario
CurriculumWhat's inside the course
1The AODA in context3 lessons
- Why Ontario has accessibility law
- The five accessibility standards
- Who must comply and by when
- Module quiz
2Accessible customer service3 lessons
- Assistive devices and service animals
- Support persons
- Notice of temporary disruptions
- Module quiz
3Communicating with people with disabilities3 lessons
- Respectful language
- Tips by type of disability
- Accessible formats and communication supports
- Module quiz
4The Ontario Human Rights Code3 lessons
- Disability as a protected ground
- The duty to accommodate
- Undue hardship explained
- Module quiz
5Putting it into practice3 lessons
- Handling accommodation requests
- Accessibility feedback
- Final assessment
- Module quiz
Before you startRequirements and assessment
Requirements
No prior experience required. Lessons start from the basics and build towards practical application at work.
Assessment
A short quiz after each module and a final assessment. Pass mark: 70%, with up to 3 attempts.
IncludedCertificate of Completion
Complete all lessons and score 70% or more in the final assessment, and your Certificate of Completion is issued instantly in your account. It shows your name, the course title, the issue date and a unique certificate ID, as an A4 page you can print or save as PDF for your training records.
- 1Complete the lessons
- 2Pass the final (70%+)
- 3Download your certificate
It records completion of an on demand online course. It is not a professional licence, designation or accreditation, and Charter Compliance Academy is not affiliated with any government body or regulator.
FAQFrequently asked questions
Does this course meet the AODA training requirement?
It covers the topics the Integrated Accessibility Standards Regulation lists for accessibility and Human Rights Code training. Your employer must also train you on its own accessibility policies, and must keep records if it has 50 or more employees.
How long does it take?
Most learners finish in about an hour. You can stop and resume at any time.
Do I get a certificate?
Yes. After you pass the final assessment you receive a Certificate of Completion with your name, the course title, the date and a unique ID.
Can I enrol my whole team?
Yes. Use the team page to request a quotation in Canadian dollars with progress reports for your staff.
Training a team?
Group enrolment, progress reports and invoices in Canadian dollars.
