What you'll learn
- Explain the purpose of the AODA and the five accessibility standards
- Apply the customer service standard: assistive devices, service animals and support persons
- Communicate clearly and respectfully with people with different disabilities
- Recognise your duty to accommodate under the Ontario Human Rights Code
- Know what to do when a service disruption affects accessibility
- Handle accessibility feedback the way your organisation's policy expects
Course overview
Every organisation in Ontario with one or more employees has to train its people on the AODA accessibility standards and on the Ontario Human Rights Code as it applies to people with disabilities. This online course covers both in one sitting.
You start with why the AODA exists and how the Integrated Accessibility Standards fit together. You then work through the customer service standard in practical terms: welcoming assistive devices, service animals and support persons, giving notice of service disruptions and responding to feedback.
The second half focuses on the Human Rights Code: what disability means under the Code, the duty to accommodate to the point of undue hardship, and how to respond when someone asks for an accommodation. Short scenarios show what good service and good management look like.
The course is written for Ontario workplaces of every size. It is not legal advice, and your own accessibility policies always come first.
Course curriculum
Module 1: The AODA in context
- Why Ontario has accessibility law
- The five accessibility standards
- Who must comply and by when
Module 2: Accessible customer service
- Assistive devices and service animals
- Support persons
- Notice of temporary disruptions
Module 3: Communicating with people with disabilities
- Respectful language
- Tips by type of disability
- Accessible formats and communication supports
Module 4: The Ontario Human Rights Code
- Disability as a protected ground
- The duty to accommodate
- Undue hardship explained
Module 5: Putting it into practice
- Handling accommodation requests
- Accessibility feedback
- Final assessment
Who is this course for?
- Every employee, volunteer and contractor of an Ontario organisation
- Front-line and customer service staff
- Managers and supervisors who set policies or handle accommodation requests
- HR teams building onboarding programs in Ontario
Prerequisites
No prior experience required. Lessons start from the basics and build towards practical application.
Assessment
Short quizzes throughout the course. Pass mark: 70%, with up to 3 attempts.
A Certificate of Completion from Charter Compliance Academy
Complete all lessons and score 70% or more in the final assessment, and your Certificate of Completion is issued instantly in your account. Issued by Charter Compliance Academy, it shows your name, the course title, the issue date and a unique certificate ID, as an A4 page you can print or save as PDF. Use it for your learning records and HR files, or share it with your employer or on LinkedIn. It records that you completed this on-demand online course; it is not a professional licence, designation or accreditation.
All course content is written and owned by Charter Compliance Academy, an independent provider of on-demand online courses. We are not affiliated with or endorsed by FINTRAC, the Office of the Privacy Commissioner of Canada, any provincial ministry of labour, the WSIB, CCOHS or any other government body or standards organisation.
- 1Complete the lessons
- 2Pass the final (70%+)
- 3Get your Certificate of Completion
Frequently asked questions
Does this course meet the AODA training requirement?
It covers the topics the Integrated Accessibility Standards Regulation lists for accessibility and Human Rights Code training. Your employer must also train you on its own accessibility policies, and must keep records if it has 50 or more employees.
How long does it take?
Most learners finish in about an hour. You can stop and resume at any time.
Do I get a certificate?
Yes. After you pass the final assessment you receive a Certificate of Completion with your name, the course title, the date and a unique ID.
Can I enrol my whole team?
Yes. Use the team page to request a quotation in Canadian dollars with progress reports for your staff.
Enrolling a team?
We offer company pricing with progress tracking for your staff and a Certificate of Completion for every learner.
