Last updated: October 31, 2026
We want you to be happy with every course. This policy explains when you can get a refund for an on demand online course bought on chartercomplianceacademy.com.
1Scope of this policy
This policy covers individual course purchases and team purchases. Online orders are processed by Paddle.com, our online reseller and Merchant of Record, which issues approved refunds.
214-day satisfaction guarantee
If you are not satisfied, you can ask for a full refund within 14 days of purchase, as long as you have completed less than 30% of the course lessons and no Certificate of Completion has been issued.
3Access problems
If you cannot access a course because of a problem on our side and we cannot fix it within 5 business days of your report, you can have a full refund at any time.
4When refunds do not apply
We do not normally refund purchases made more than 14 days ago, courses where 30% or more of the lessons are complete, or courses where a Certificate of Completion has been issued, unless the law requires it. We may refuse refunds where an account has broken our Terms of Service, for example by sharing content.
5Team and corporate purchases
For team purchases, you can get a refund within 14 days of purchase for any seats that have not been used. Seats are used once a learner starts the course.
6How to request a refund
Email info@chartercomplianceacademy.com from the address on your account and include your order number, the purchase date and the course name. You can also contact Paddle through the link in your receipt email.
7Refund method and timing
Once a refund is approved, Paddle returns the money to your original payment method. Most refunds appear within 5 to 10 business days, depending on your bank. Course access ends when the refund is issued.
8Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve issues quickly.
9Changes to this policy
We may update this policy. The version in force on the date of your purchase applies to that purchase.
